Quotes #11: Ortega, Einstein, Falcon, Wright, Dornan, Shull, Deal, Root, Hepworth, Weinberg, Peters
Early to bed, early to rise, work like hell and advertise. --Gilbert Ortega
The significant problems we face today can't be solved at the same level of thinking as when we created them. --Albert Einstein
Ride, eat, sleep, repeat. Life is good. --Falcon Designs
Training teaches you how to do something specific and involves the details of a particular problem. Education imparts knowledge that allows you to think, understand, anticipate and interpret. With education, you can operate within the context of a problem, not just the details. Knowledge of fundamental and underlying principles and methods is more important than technology. --Chuck Wright
Focus. Don't try to be all things to all people. Pick out what you want to be the best at and do that. You'll bring a lot of other opportunities to yourself by the fact that you're very good at something. --David Dornan
The less you know about a job, the easier it appears. --Shull's Corollary
The journey is its own reward. --Jack D. Deal
Familiarity breeds lack of attention. --Anonymous
It is the human spirit that makes the difference between successful and failing firms, not a procedure or a process. When people begin to realize that, the places they go and the meetings they have will change forever. Until then, they will just be events. --Bob Root
When your customer has a problem, each contact costs you a level of satisfaction. When customers ping pong while trying to resolve a problem, each back and forth reduces customer satisfaction by up to 10%. --Hepworth and Company
86% of the message a customer gets over the phone is from tone of voice. Poor service is the number one reason why American companies lose business. --International Customer Service Association
You can't do everything, but don't ignore the tasks you don't like. Delegate them to a partner, associate, or subordinate, but remember to build in some checkpoints for final review. As the owner, you're still ultimately responsible for everything your company does --or doesn't -- do. --Sandy Weinberg
What do you do when you are one big, dopey company with no new ideas? Merge with another, big dopey company with no ideas. Then you have one really big, really dopey company with no new ideas. --Tom Peters
