If AT&T and Yahoo are partners, why can't they act like it? Outsourcing?
"Must be escalated?" Note: the key here is probably the following "Thus, we only provide basic information related to AT&T Yahoo! Services. Any issues related to Yahoo! that could not be resolved shouldfrom our end and must be escalated to Yahoo!'s Technical Support Department"
Please wait while we find an agent to assist you...
Thank you for contacting AT&T Internet Services, my name is Janine Park. One moment while I review your information.
Jack Deal: I can't set up the signature on outgoing email for jddeal@jddeal.com the help doesn't work? what can I do?
Janine Park: Hi, Jack Deal! I am more than willing to help you today, and make you a very satisfied customer. I see that you are needing assistance with your email. Is this correct?
Jack Deal: yes
Janine Park: I sincerely apologize for any inconvenience the issue has caused you but rest assured that I will be doing my best to help you resolve your issue.
Janine Park: I have a question though, May I ask how do you access your email? Are you using the web or an email client program, such as Microsoft Outlook, Outlook Express, IncrediMail, Eudora, WIndows Mail etc..?
Jack Deal: not sure...I use ATT Yahoo...
Janine Park: Okay.
Janine Park: Are you signing in to your account by logging in using your email address and case sensitive password?
Jack Deal: yes, but I log in using another address...scdeal987@sbcglobal.net
Janine Park: Okay.
Janine Park: What email account is having problem?
Jack Deal: I can't figure out how to add my signature for outgoing mail on jddeal@jddeal.com
Janine Park: I see.
Janine Park: Please be informed that jddeal@jddeal.com is a non AT&T email account.
Janine Park: May I be of further assistance?
Jack Deal: it's through Yahoo and that is not with ATT?
Janine Park: If that is the case then please contact the support group of Yahoo! for assistance.
Janine Park: Jack Deal, you have reached AT&T Chat Technical Support which handles technical troubleshooting related with your DSL service. Thus, we only provide basic information related to AT&T Yahoo! Services. Any issues related to Yahoo! that could not be resolved shouldfrom our end and must be escalated to Yahoo!'s Technical Support Department through their helpsite via http://help.yahoo.com or you may contact them at this number 8665627219.
Janine Park: Thank you for choosing AT&T Internet Services, where we value your business.
Again my name is Janine Park of AT&T Technical Chat Support Group. Have a great day ahead! Good bye
